The support plan guides all of the essential information needed to facilitate a successful placement for both the employer and the candidate
A quality support plan is created by the Disability Employment Service in partnership with both the employer and the new employee
The support plan provides clarity around the roles and responsibilities of the employer and the new employee, and the Disability Employment Service
An effective support plan may include:
The type of support the new employee will need to learn the job
The frequency, duration and type of support the DES can offer, including
timeframes
review periods
requesting additional support (ie. formal or informal support, one-to-one training, workplace guidance, non-vocational support)
Training requirements for specific tasks and productivity coaching
Identifying natural workplace supports and co-worker supports
The process for reducing the level of support provided by the DES
The names and contact details of all parties: the DES contact, employer contact and the new employee’s carer if applicable
The Support Plan is a flexible, individualised 'contract' between all three stakeholders. It is a living document and should be updated regularly.
If the new employee requires workplace modifications to be made, the support plan may also include:
The equipment that needs to be purchased for the new employee
A plan for adapting any existing equipment or tools which may be required
Briefing to co-workers on any adjustments that may be required
Any training requirements for the new employee in the use of the equipment
The support plan should be signed off and a copy given to all involved, as well as a copy placed on the new employee’s human resources file. This should be repeated whenever any revisions are made to the document.